Frequently Asked Questions

How do I schedule service(s)?
The Healing Body is by appointment only. Please click here to schedule treatments. In order to help us exceed your expectations, please communicate any special requests or medical conditions at the time of reservation.

What happens if I am unable to keep my original appointment?
Because your massage experience is reserved especially for you, we kindly ask for advance notice if you need to change the date or time of your reservation. Please provide 24 hour notice for each service that needs to be changed. For example, if you have a couple's massage scheduled that needs to be moved to another time or date, we ask that you contact your therapist no later than 48 hours prior to the original appointment date. No shows or changes made in less than the given time frame are subject to full payment which must be paid prior to your next scheduled appointment. Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a "no-show." They will be charged for their "missed" appointment.

When should I arrive for my treatment(s)?
In order to receive the "full massage experience," please arrive 10 minutes prior to your first massage treatment. This will allow time to unwind as well as get robed, and complete client paperwork.

What if I arrive late for my appointment?
Arriving late will simply limit the time for your treatment. Your treatment will end on time so the next guest will not be delayed. Payment for the full treatment time is expected. Should you arrive too late to receive your service, advance payment is required and you will be asked to reschedule for a later time or date.

What should I wear?
Plush robes and slippers will be provided upon request. For massage treatments, please disrobe to your level of comfort. If you are receiving a body treatment, please disrobe completely and use the provided robe and slippers. Please note during all treatments, the body is fully draped except the portion of your body that is being treated. The utmost discretion will be used to ensure privacy at all times.

Whom should I inform of special health issues?
In order to avoid disappointment, please notify us at the time of reservation if you are currently under a doctor's care or have any special medical considerations. This includes but is not limited to recent surgery, allergies, high blood pressure, fungal infections, pregnancy and cancer. Special health considerations should also be listed on the Client Consultation Form. Should you have a sudden illness, cold and/or fever within 24 hours of appointment date, please be considerate of our team and guests by calling prior to your appointment and stay home until you're well.

I'm pregnant. What services are available?
Prenatal massage is a great way to manage back pain and sleeplessness. For the safety of mom and baby, please note company policy prohibits our team from performing massage during the first trimester of pregnancy or during any high-risk pregnancy.